We are here to supply you with an amazing selection of
limited edition clothing, shoes, accessories and hard to find Japanese imports.

• We accept Visa, Master, and American Express for purchases.
  
• When entering your credit card information, please ensure that your billing name is
  Exactly as it appears on your card ( for example, including a period after your middle
  Initial, if applicable). For our customers’ protection, transactions cannot be processed if
  billing information is not 100% accurate. Your card is charged after you click send order
  at review page.

Tax

• We charge sales and use tax according to Federal and State guidelines.
  
• tax is calculated based on shipping address and rules present for tax jurisdiction.
  Initial, if applicable). For our customers’ protection, transactions cannot be processed if
  billing information is not 100% accurate. Your card is charged after you click send order
  at review page.
  
• Your order total reflects the total amount that will be charged to your credit card-no
  additional fees will be added.
  
• We charges tax on purchases shipped to California.

Shipping

• We currently offer the following method(s) of shipping - USPS Priority Mail.
  
• We will only ship merchandise to the credit card billing address. Please make your shipping address and billing address the same when you check out item(s).
  
• All orders placed should be processed within 3 to 4 business days (excluding weekends and holidays).
  
• If you placed order by10:00AM Pacific Time (Sunday through Thursday ), your product(s) will be shipped out by the next day (excluding holidays).Otherwise, your product(s) will be shipped out on Monday.
  
• Unfortunately, USPS does not deliver on Sunday, or National and Federal Holidays.
  
• Please note that we do not offer delivery to PO boxes at this time.
  
• Depending on your order, you may receive multiple boxes with different shipping fee from one on the checkout page. If you do not receive all parts of your order within 2 days of each other, please contact us.

International Shipping

• Orders are delivered by air to international addresses via United States Postal Service (USPS) Global Express Mail Service (EMS).
  
• We will only ship merchandise to the credit card billing address. Please make your shipping address and billing address the same when you check out item(s).
  
• Delivery cannot be made to post office boxes.
  To track your order, enter your tracking number at usps.com.
  If the tracking results show that your package was delivered, follow up with your local post office for more information.
  
• Our international shipping fee applies to most countries, although there are some exceptions such as South Africa or Central America.
  If your country is outside of our regular shipping area, we'll contact you by email with further directions.

• If you have any questions, please don't hesitate to contact us.

International Taxes, Duties + Customs Fees

• USPS or its local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery.
  
• All taxes, duties and customs fees are the responsibility of the customer. Tax and duty amount is presented during delivery, not during checkout. Your local post office or carrier can give you information on the methods of payment accepted for the duties, taxes, and other fees collected upon delivery.

Tracking

• After an order is successfully placed, you will receive an e-mail confirmation shortly
  thereafter (usually within an hour).
  
• Once your order ships out, you will receive a confirmation message containing your shipment
  tracking number.

Return Policy

• We want you to love what you ordered. But if something isn’t right, let us know. We gladly accept returns within 30days of an order of WARAKU products in original, unwashed, unworn or defective product. We will send you another color, a new size or entirely different style. If you would rather have a refund, we will take care of that, too. Waraku Online offers 2 convenient ways to return product.

1. Go To Waraku Store

• You can always return product which purchased online to a Waraku store. Just bring your
  original invoice, photo ID and the credit card you used to place the order.
  

2. Mail It In

• Place the product with your original invoice, then send the box back to us via insured mail
  to the address below.
  
  WARAKU
  1225 Abbot Kinney Blvd
  Venice, CA 90291
  
• When you return shoes, please place the product in an original box.
  
• Please keep the return tracking number from the package you are returning to insure
  that the package is returned to the Waraku.

Things To Keep In Mind

• We can not refund your original shipping charges unless there was a WARAKU
  error involved, such as a defective product or wrong item received. In these situations,
  please contact our customer service at return@warakuusa.com to get a Return
  Authorization Number prior to returning your items.
  
• When you return product as a defective product or wrong item received, please write
  your Return Authorization Number on your package.
  
• We can not exchange products. Please return the unwanted product for a refund and
  place a new order for the product you want.
  
• Please note that we accept returns within 30days which from invoice date through the
  date you ship out (date of postmark) to us or the date you return the product(s) to
  Waraku store.
  
• Please note that all credit card refunds will be placed on the card used for the original
  purchase.
  
• Please allow 4 weeks from the day you return your package for your account to be
  credited.
  
• Please allow 1-2 billing cycle for the credit to appear on your statement.

Canceling An Order

• If you would like to cancel or change your order, please contact cancel@warakuusa.com.
  prior to canceling /changing your order as soon as possible. We will do everything we
  can to accommodate your request. But please bear in mind that our order-fulfillment
  and shipping systems are designed to get orders on their way quickly and efficiently.
  therefore, we cannot change or cancel an order once it has entered the shipping
  Process.

Change In Order Status

• Occasionally, high demand causes us to run out of certain items. If we do not have an item
  that you have ordered in stock, we will notify you by e-mail immediately.
  
• sometimes, an item is out of stock and not expected to come back in stock, so we must cancel
  the item. In this case, we will not charge you for the item, plus any applicable taxes and shipping.

Colors

• We have made every effort to display as accurately as possible the colors of our products that
  appear at this site. However, as the actual colors you see will depend on your monitor, we
  cannot guarantee that your monitor’s display of any color will be accurate.
  

Revised and effective as of January 14, 2006